Terms & Conditions
Welcome to “The Glorious Journey,” a distinguished and leading travel company that stands as a beacon of excellence within Sri Lanka’s vibrant tourism landscape. Our commitment to delivering unparalleled travel experiences is matched only by our dedication to maintaining the highest standards of service and responsibility.
As you embark on this journey with us, it’s important to note that by accessing and utilizing our wide array of services, you are entering into a mutual agreement to uphold the terms and conditions outlined herein. These terms encapsulate the framework that governs our interactions and transactions, ensuring a harmonious and fulfilling travel experience for all parties involved.
We urge you to take a moment to thoroughly peruse these terms and conditions before proceeding with any bookings or transactions. This careful consideration will empower you with a comprehensive understanding of your rights and responsibilities as a valued traveler. By proceeding, you signify your acknowledgment and acceptance of these terms, which in turn will help us craft a seamless and enriching travel journey tailored to your desires.
At “The Glorious Journey,” we believe in transparency and open communication. Should you have any inquiries or require clarification on any aspect of these terms, our dedicated customer support team is at your service. Thank you for choosing us as your travel partner, and we eagerly anticipate embarking on a journey of discovery and fulfillment together.
Booking and Payments:
Allow us to provide a comprehensive understanding of our confirmation processes based on the method through which you’ve engaged with “The Glorious Journey.”
Online Booking and Payment: When you choose the convenience of booking through our online platform, your booking is solidified once you complete the online payment. This secure payment process guarantees your reservation and marks the commencement of your exciting journey. Following this, an automated confirmation email will be promptly dispatched to your provided email address. This email serves as both your receipt and confirmation, detailing the particulars of your booking, including dates, activities, and any additional information you may need.
Enquiry via Email or Local Sales Office: Should you decide to initiate your journey by sending an enquiry via email or by reaching out to our local sales office, our dedicated team will promptly respond to your inquiry. In this scenario, you will typically receive an invoice outlining the details of your requested package or services. Upon your confirmation and payment, an official confirmation email will follow. This email not only confirms your booking but also contains any pertinent information you might need to prepare for your upcoming adventure.
In-Person Visit to Our Sales Office: For those who choose the personalized approach of visiting our sales office in person, we ensure that your experience is met with the same level of attentiveness. Upon your visit, you will be presented with an experience voucher. This voucher not only represents your booking confirmation but also serves as an emblem of the memorable journey you’re about to embark upon.
In summary, our confirmation procedures are thoughtfully tailored to suit the diverse ways in which you can engage with “The Glorious Journey.” Whether you opt for online convenience, initiate contact through email, or choose a face-to-face interaction, our aim remains the same: to provide you with a seamless and reliable confirmation process that assures you of your impending adventure. Rest assured, your journey with us begins on a solid foundation of assurance and enthusiasm.
Cancellations and Refunds:
- Cancellation Policies: Our cancellation policies are tailored to each package or service. Variations exist based on the nature of your booking, ensuring fair and reasonable terms for all our travelers.
- Refunds and Cancellation Policy: Our refund process is guided by the terms specified in our comprehensive cancellation policy. This ensures a transparent and consistent approach to refunds in alignment with the specific conditions of your booking.
- No-shows and Early Departures: Kindly note that refunds might not be applicable for instances of no-shows or if you choose to depart earlier than planned. These conditions are in line with our commitment to maintaining the integrity of our booking arrangements.
Travel Insurance
Ensuring your peace of mind, we strongly advise investing in comprehensive travel insurance. This coverage safeguards you against unexpected occurrences, including cancellations, medical emergencies, travel disruptions, and other unforeseen events. Travel insurance offers a safety net, mitigating potential financial and logistical challenges that could arise during your journey. By prioritizing travel insurance, you’re taking a proactive step to protect yourself, your investment, and your travel experience. Please consider this as an essential part of your travel preparation, enabling you to explore with confidence and reassurance, knowing you’re covered should any unexpected situations arise.
Itinerary Changes:
Itinerary Flexibility: At “The Glorious Journey,” we understand that even the best-laid plans can encounter unforeseen challenges. While we put meticulous effort into adhering to the proposed itinerary, we recognize that certain factors are beyond our control.
Unforeseen Circumstances: Nature’s whims, such as weather fluctuations or unexpected road conditions, can occasionally disrupt travel plans. Additionally, unforeseen events might require us to pivot and modify certain aspects of the itinerary.
Safety and Satisfaction: Rest assured, any adjustments are made with your safety and satisfaction as our top priorities. We always prioritize your well-being and comfort, even if it means tweaking the schedule.
Expert Handling: Our seasoned team is well-versed in managing dynamic situations. In the face of unexpected changes, our staff is equipped to swiftly adapt and provide viable alternatives to ensure your journey remains seamless.
Transparency and Efficiency: We believe in keeping you informed every step of the way. Should any modifications be necessary, we commit to promptly communicating the details and rationale, ensuring transparency throughout the process.
Understanding and Flexibility: We genuinely appreciate your understanding and flexibility in instances where adjustments are unavoidable. Travel is an adventure, and part of that adventure involves navigating the unpredictable.
Memorable Adventure: Despite the potential for changes, our dedication to curating a memorable adventure remains steadfast. The essence of exploration lies in embracing the journey’s twists and turns, and we’re here to guide you through every step of the way. Your trust in us allows us to transform challenges into opportunities, ensuring your experience is nothing short of extraordinary.
Health and Safety
Traveler Responsibility and Safety:
Ensuring Physical Fitness: As you embark on your journey with “The Glorious Journey,” we encourage you to consider your physical well-being in relation to the chosen activities and destinations. It’s important to be aware of your own limitations and assess whether the activities align with your fitness level. This self-awareness ensures that you can fully engage in and enjoy the experiences without compromising your health or enjoyment.
Guidelines and Local Regulations: Safety is paramount, and to uphold this principle, we provide comprehensive safety guidelines for each activity. Our knowledgeable guides are equipped to offer valuable insights and instructions that contribute to a secure and enriching experience. Furthermore, we urge you to respect and adhere to local regulations and guidelines. This not only ensures your personal safety but also fosters a positive and respectful interaction with the local communities and environments you encounter.
By taking these precautions seriously, you play an active role in enhancing your own safety and the well-being of those around you. Your cooperation contributes to a harmonious and enjoyable travel experience for all involved.
Documentation
Essential Travel Documentation:
Valid Passports and Visas: Prior to embarking on your adventure with “The Glorious Journey,” it’s crucial to verify that you possess the necessary travel documents. Ensure your passport is valid for the entirety of your journey, and research visa requirements for your chosen destination. These documents are your gateway to exploration, allowing you to immerse yourself in new cultures and experiences.
Our Commitment to Accurate Documentation:
While we’re dedicated to crafting seamless travel experiences, we want to emphasize that the responsibility for accurate documentation lies with you. “The Glorious Journey” cannot be held accountable for any issues that arise due to incomplete, outdated, or inaccurate documentation. As much as we endeavor to make your journey extraordinary, the accuracy of your travel documents remains a foundational aspect of your travel readiness.
By diligently verifying and securing the necessary documentation, you’re empowering yourself to traverse borders with confidence and ease. This meticulous preparation contributes to a smoother journey, allowing you to focus on the wonder and excitement of your chosen adventure.
Responsibility and Liability
Our Commitment to Your Safety and Understanding:
Limited Liability for Unforeseen Events:
While we take every precaution to ensure your safety and well-being throughout your journey, it’s important to recognize that certain circumstances lie beyond our control. “The Glorious Journey” cannot be held liable for instances of loss, damage, injury, or delays caused by external factors. These factors encompass events such as actions of third parties, unpredictable natural disasters, civil disturbances, or any situations that fall outside our sphere of influence.
Your Responsibility for Personal Belongings:
We encourage you to take proactive steps in safeguarding your personal belongings and valuables during your travel experience. Although we make every effort to provide secure environments, ensuring the protection of your possessions ultimately rests with you. By keeping a watchful eye on your belongings and utilizing appropriate safety measures, you contribute to the overall security and enjoyment of your journey.
It’s our sincere hope that your adventure with “The Glorious Journey” is marked by unforgettable experiences and cherished memories. While we’re dedicated to providing a safe and enriching environment, recognizing the shared responsibility for unforeseen situations and the security of your possessions empowers you to fully embrace the journey ahead.
Conduct and Behavior
At “The Glorious Journey,” we hold ourselves and our travelers to the highest standards of conduct, respect, and responsible behavior. As you embark on your journey with us, we kindly request that you adhere to the following guidelines to ensure a harmonious and enjoyable experience for everyone involved:
Respect for Local Customs and Laws: Please treat the destinations you visit with the utmost respect for their cultural traditions, beliefs, and local laws. Your understanding and adherence to local customs contribute to fostering positive interactions and a deeper appreciation for the places you explore.
Responsible Tourism: We advocate for responsible tourism practices that minimize negative impacts on the environment, culture, and local communities. Please engage in activities that promote sustainability and refrain from any actions that could harm these aspects.
Respect for Fellow Travelers: Our diverse group of travelers brings different perspectives and backgrounds. Kindly maintain a respectful and open-minded attitude towards your fellow journey companions, fostering an inclusive and welcoming environment.
Guides’ Instructions: Our guides are here to ensure your safety and enrich your experience. Please follow their instructions attentively, as they are well-versed in the local conditions and customs, enhancing your journey’s quality and safety.
Avoid Disruptive Behavior: To preserve the enjoyment of all travelers, refrain from engaging in disruptive or offensive behavior. Such actions can negatively impact the travel experience for others and compromise the overall atmosphere.
Environmental Responsibility: Preserve the natural beauty of the destinations you visit by adhering to principles of “Leave No Trace.” Dispose of waste properly and respect wildlife habitats.
Alcohol and Substance Use: Exercise moderation when consuming alcohol and refrain from any use of illegal substances. Such behaviors can jeopardize your safety, the safety of others, and your overall travel experience.
By adhering to these conduct and behavior guidelines, you contribute to creating a memorable and enriching journey for yourself and your fellow travelers. We deeply appreciate your commitment to mutual respect, responsible behavior, and the positive impact you bring to the destinations you explore.
Governing Law
Legal Framework and Jurisdiction:
Binding Agreement Under Sri Lankan Law: By engaging with “The Glorious Journey” and utilizing our services, you are entering into a binding agreement governed by the laws of Sri Lanka. These terms and conditions serve as the legal framework that defines our relationship with you as a traveler.
Resolution of Disputes: In the unlikely event of any disputes or conflicts arising from our services, these matters will be exclusively subject to the jurisdiction of the courts in Sri Lanka. This choice of jurisdiction is designed to ensure clarity, consistency, and efficient resolution of any issues that may arise.
Promoting Fairness and Transparency: This legal framework is established to promote fairness, transparency, and a systematic approach to addressing any disagreements that may occur. We prioritize clear communication and the application of the laws of Sri Lanka to ensure a fair and just resolution process.
Your Peace of Mind: While such scenarios are rare, it’s essential to have a predefined mechanism in place. This offers you the peace of mind that in the unlikely event of any legal matters, the process will be conducted under the purview of Sri Lankan law, contributing to a fair and balanced outcome.
We value your trust in “The Glorious Journey” and our commitment to offering you exceptional travel experiences. This legal context is designed to uphold the principles of transparency, integrity, and equitable resolution in all our interactions.
Cancellation by You
Flexibility and Your Consideration:
We understand that circumstances can change, and your travel plans may need to be adjusted. Should you find it necessary to cancel your booking, we appreciate your consideration and understanding.
Cancellation Terms:
Cancellation terms vary based on the specific package, service, or activity you’ve booked. These terms outline any applicable charges, refund policies, and notification requirements. We recommend reviewing these terms at the time of booking to have a clear understanding of your cancellation rights.
Notification Process:
To ensure a smooth process and enable us to manage resources effectively, we kindly request that you notify us of any cancellations as soon as possible. Timely communication helps us offer available spots to other travelers and minimize any inconvenience caused.
Refunds:
Refunds, if applicable, are subject to the terms outlined in the cancellation policy associated with your booking. The specifics of refunds, including timing and amount, will be in alignment with these terms.
Cancellation Protection:
We recommend considering travel insurance that includes cancellation coverage. This provides added protection in case unforeseen circumstances necessitate the cancellation of your travel plans.
Open Communication:
Our team is here to assist you through the cancellation process. If you have any questions or concerns, please don’t hesitate to reach out to our customer support. We’re committed to addressing your needs and providing guidance during this process.
Travel Integrity:
While cancellations can be disappointing, we respect your decision and aim to handle it with integrity and transparency. We appreciate your understanding and look forward to the possibility of welcoming you on a future adventure with “The Glorious Journey.”
Commitment to Customer Care and Issue Resolution:
At “The Glorious Journey,” our commitment to providing exceptional customer care is unwavering. We prioritize resolving any issues at their root to ensure the utmost satisfaction of all parties involved. Should you encounter any concerns or difficulties during your journey, we encourage you to address them directly with the relevant service provider.
Our dedicated customer care department is also available to assist you in finding swift and suitable solutions. We understand that sometimes challenges may persist, and in such cases, we ask that you notify us within 24 hours of the incident by email. Your prompt communication allows us to make additional efforts towards an amicable resolution. We provide you with essential contact numbers before your travels commence, emphasizing your role in keeping this information accessible. It is imperative to adhere to this arbitration procedure, as it empowers us to address your concerns effectively.
Failing to do so may limit our ability to assume liability or provide compensation. By working together and following these steps, we endeavor to create a travel experience with “The Glorious Journey” that reflects our shared commitment to satisfaction and resolution.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: enquire@thegloriousjourney.com
Company Name: The Glorious Journey (Private) Limited
Address: 4/11, Patabendimulla, Ambalangoda
Company Registration No: PV00276996
Last updated: August 05, 2023